RETURNS POLICY

LUXURY EXOTIC SKINS ITEMS

  • ALL PRODUCTS USING EXOTIC SKINS ARE FINAL SALE ITEMS. NO RETURNS, CANCELLATIONS, OR EXCHANGES WILL BE ACCEPTED
  • PRE-ORDER OR CUSTOM MADE PRODUCTS CANNOT BE RETURNED.

NON-EXOTIC SKIN PRODUCTS 

  • Returns must be initiated within 14 DAYS of the original order’s arrival. 
  • Merchandise must be in unused condition with all labels attached to the product and original packaging intact.
  • Returning multiple products or orders will result in a longer processing time while we check each product.
  • Customers returning products internationally must pay all associated duties and taxes for the shipment, or M+J Co. LLC,  will not be able to accept the return.
  • We do not accept returns on Jewelry due to hygienic issues
  • All sale items are final.
  • Customer is responsible for return shipping costs + fees.
  • A return label will be provided and return costs will be deducted from your refund amount.
  • Please note that all shipping costs are non-refundable.
  • There will be a 20% restocking fee associated with eligible products.

 

WRONG ITEMS

We work hard to ensure accuracy among all of our orders however discrepancies can happen and our team will work to get your order taken care of! In the event that you received an item not on your packing slip, please contact our Customer Service line for further assistance. If the item is still in stock our team will issue a one-time return label to you and ship the correct item to you at no additional charge. Since our inventory turns quickly and items can sell out quickly, in the event the correct item is not able to be delivered, you will be issued a store credit for the full amount of the item to use towards a future purchase! 

 

ORDER PROCESSING TIME 

Our team is working hard to ensure your order gets fulfilled within a timely manner! Once an order is placed it takes 5-7 business days to ship out of our warehouse. 

 

ORDER CANCELLATIONS

Once your order has been submitted, we are unable to cancel or make changes to the order. Please review your order very carefully prior to finalizing your order.